Clothes Doctor Reviews

I’m starting to think this company might be out of business. I ordered something on January 6th, and I haven’t heard a peep since then (they sure took my cash, though). I shot them an email a few days back to check in, but still no response.

To start off, the communication was terrible. I sent a £300 bag for repairs and didn’t even get a confirmation of its arrival. I had to keep reaching out for updates on the repair timeline. When it finally came back, it was the wrong bag! They claimed it was a spare, but I knew it was my old one. The lining was completely ripped out, and the zips weren’t fixed, which is what I paid for. I talked to a lady who admitted she messed up and asked if I could send that bag back, saying she had my repaired one. Stupidly, I sent my old bag back without checking the new one, as the courier took it while delivering what was supposed to be my fixed bag. It was shocking! The condition of the bag was awful. The zips didn’t match, and the gold zip pullers were missing. The black zip was sewn in with white thread, which looked really unprofessional. Honestly, I don’t think that bag was even mine, and the way it was packed was just unacceptable. After a chat, where they didn’t even apologize for the stress I went through and kept saying it was a bad experience for both of us, I finally got a refund. Now, I’m just waiting for the return of the gold zip ends when the bag I sent back gets to them. It didn’t have to be such a hassle if they had just done their job and fixed my bag. This has been the worst experience I’ve ever had, and it’s ridiculous that Whistle’s is recommending this company for their faulty bags! Seriously, steer clear of this place; it’s a total nightmare, and honestly, the bag feels ruined to me.

I had a really rocky beginning with my order. The clothes doctor took two weeks to arrive, and I got no word from the company at all!

But then, out of nowhere, my order showed up, and even though we kicked things off on the wrong foot, I gotta say the product is fantastic once it finally got here.

No issues now, and my second order came super fast.

I've tried three items from the Clothes Doctor, and they were all excellent. The cashmere comb is amazing; it truly outperforms any comb or defuzzer I've used in the past. The cashmere hand wash has a heavenly scent, and the spritz is just superb. I would definitely recommend all three!

This has been a nightmare... steer clear of this seller. If anyone checks out the response from this supplier, you might get the wrong idea about their intentions to fix things. None of the promised actions have actually happened, including the email they mentioned. I really don’t trust this situation at all. What I’ve been asking for over and over is a refund. I placed my order on November 6th, and since then, there’s been no delivery, no replies to my emails, and no responses to my Instagram messages. There’s no tracking info either, and honestly, this is the worst online shopping experience I’ve ever had.

I still haven't gotten my order... it's been so long that moths are practically having a feast on my clothes. When I placed my order, I was informed there would be a delay - which I thought was reasonable. But that new date passed over a week ago. I've received no updates from the company, just a condescending email from customer service when I had the nerve to ask about my order... basically saying I should've anticipated the delay, with no mention of when I might expect it and no apology. Not happy at all. This is my first and last time buying from them. I really wish I hadn't even tried.

I placed an order on October 18th, and here I am, two weeks later, still waiting for my stuff. My account just shows 'unfulfilled,' and they’ve already taken my cash. They don’t reply to emails, and there’s no phone number to call. Seriously, how do they expect to run a business without talking to their customers? It’s ridiculous. I won’t be shopping with them again.

We got around 15 things fixed and couldn't be happier. One beloved duvet cover, a bunch of sweaters with moth damage, and a few pairs of pants with rips and torn linings. Plus, a chiffon top that had a tear and I thought was a lost cause. We are super excited about Clothes Doctor! They were really quick to respond and did an amazing job!

Steer clear of this business. They took my cash but I ain't seen the product even after two weeks. I've sent multiple emails to 'customer support' and got nothing back, not even from the automated replies on the chat. Left a message on the voicemail too, but still no word. Just a terrible experience and a complete scam. In response to your comment: I've sent you my order number four times via email, but still no reply from your end.

I’ve always been skeptical of those dry cleaners that also do tailoring, so I stumbled upon Clothes Doctor online. I've turned to them before for alterations on my pricey and designer pieces, and I’ll keep coming back. Sure, it might cost a bit more than the average dry cleaner, but it’s totally worth it if you want your alterations handled by true professionals. This time, Ellie worked on a pleated skirt for me, and let me tell you, it was flawlessly done—you wouldn’t even know it was altered. She also kept me updated throughout the whole process. Next up on my list to try are their clothing care products!

Quality material and nice style. I picked up a few items a while back. Plus, the best part is how easy it is to clean!

I had a Vivienne Westwood knitted pullover that had some moth holes and had been sitting in storage for ages. I was really bummed out since I had only worn it a handful of times, and considering how pricey Vivienne Westwood pieces are, I figured it was destined for the trash. But somehow, I never got around to tossing it! During a big clean-up, I stumbled upon the pullover and thought maybe it could be salvaged. I sent some photos of the damage to The Clothes Doctor, and they were super eager to help with the repair. I just got my pullover back from Ellie, and she did an amazing job. Not only is it fully restored, but the turnaround was quick, and I didn’t even have to step out to get it back since they mailed it right to me. Huge thanks to The Clothes Doctor and especially to Ellie!

I’ll be reaching out soon to chat about fixing up an Armani knitted coat that’s over 30 years old. Fingers crossed you can assist me again!

Clothes Doctor #3 really shines when it comes to cashmere. I'm super excited to check out the rest of their offerings...

I nervously sent in a cashmere knitted jumper that I sadly wore while dealing with a puppy and its sharp claws, which made a hole in the knit! The payment process was a breeze. (Just a tip: I’d suggest printing your Royal Mail label at home, or else the post office will hit you with extra charges for Parcelforce!) The return postage is covered on the Clothes Doctor site and is quite fair. It took about two weeks for them to fix it and send it back. They stabilized the hole and stitched it up with a thread that matched my item perfectly. All in all, I’m quite happy.

Fixed moth holes that others claimed were beyond repair. The price felt reasonable, and the communication was top-notch with a nice personal vibe. I’d definitely recommend this service.